Terms and Conditions

Welcome to Technograph Trading Co. LLC (“we,” “us,” or “our”). These Terms and Conditions govern your use of our website and the purchase of products and services offered through our site. By accessing or using our website, you agree to comply with and be bound by these Terms and Conditions.

Please read them carefully. If you do not agree with any part of these terms, you must not use our website.

1. General Information

Technograph Trading Co. LLC offers a wide range of products and services, including Apple products, CCTV cameras, IT services and repairs, mobile phones and accessories, office stationery, printers, printing solutions, software, and more. We strive to ensure that the information presented on our website is accurate and up-to-date.

2. Product and Service Availability

We make every effort to ensure that the products and services listed on our website are available. However, product availability may change without notice. We reserve the right to limit the quantity of products or services we provide and to discontinue any product or service at any time.

Prices for products and services are subject to change without notice. All prices are in AED unless otherwise stated.

3. Account and Registration

To place an order or access certain services on our website, you may be required to create an account. You agree to provide accurate, current, and complete information during the registration process and to maintain the confidentiality of your account login details. You are responsible for all activities that occur under your account.

If you suspect any unauthorized use of your account, you must notify us immediately.

4. Ordering and Payment

By placing an order on our website, you are making an offer to purchase a product or service. We will notify you when we receive your order, but your order is not confirmed until you receive a confirmation email from us. We reserve the right to refuse or cancel any order at our discretion.

Payments are processed securely through trusted third-party payment gateways. We accept a variety of payment methods, including credit cards, debit cards, and other methods specified on our website. You agree to provide accurate payment information when making a purchase.

5. Shipping and Delivery

We offer shipping services for products purchased on our website. Delivery times may vary depending on the product and your location. Shipping fees are calculated at checkout, and you will be notified of any applicable charges.

We are not responsible for delays or damages that occur during shipping, but we will do our best to assist with any issues that arise. Shipping terms and policies, including return and exchange procedures, can be found on our Shipping Policy page.

6. Returns and Refunds

We want you to be satisfied with your purchase. If you are not happy with your order, you may be eligible for a return or refund under our Return and Refund Policy, which can be found on our website.

Products returned must be in new, unused condition with all original packaging and accessories. Certain items, such as custom orders, opened software, and items marked as non-returnable, may not be eligible for returns or refunds.

7. Repairs and Services

We offer IT services and repairs, including mobile phone repairs, laptop repairs, and other electronic services. By requesting a service, you agree to pay for the services provided according to the pricing outlined on our website or agreed upon at the time of service.

We will make reasonable efforts to complete repairs and services in a timely manner. However, we cannot guarantee specific timeframes for all repairs due to factors beyond our control, such as availability of parts.

8. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of Technograph Trading Co. LLC and is protected by intellectual property laws. You may not use, reproduce, or distribute any content from our website without our written consent.

9. Limitation of Liability

To the maximum extent permitted by law, Technograph Trading Co. LLC and its affiliates are not liable for any damages or losses, including but not limited to direct, indirect, incidental, or consequential damages, resulting from your use of our website, products, or services.

This includes any issues arising from errors, delays, or interruptions in the provision of our products or services, including the repair or return of goods.

10. Privacy and Data Protection

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your personal information. By using our website and services, you consent to the collection and use of your personal data in accordance with our Privacy Policy.

11. Indemnification

You agree to indemnify and hold harmless Technograph Trading Co. LLC, its employees, affiliates, and partners from any claim, loss, or damage, including reasonable legal fees, arising from your use of our website, products, or services, or any violation of these Terms and Conditions.

12. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Dubai, UAE. Any dispute arising from these terms will be resolved exclusively in the courts of Dubai, UAE.

13. Changes to Terms and Conditions

We reserve the right to modify or update these Terms and Conditions at any time. Any changes will be posted on this page with an updated date. We encourage you to review this page regularly to stay informed about our terms.

14. Contact Us

If you have any questions or concerns regarding these Terms and Conditions, please contact us:

• Email: info@technograph.co
• Phone: +971 050579 2439
• Mailing Address: Technograph Trading Group Of Companies, Khalid Bin Al Waleed Rd, Dubai, UAE Po Box : 920964

Thank you for choosing Technograph Trading Co. LLC. We appreciate your business and are here to assist you with all your IT, mobile, and office needs!