Shipping Policy

Thank you for shopping with Technograph Trading Co. LLC. We are committed to providing a smooth and reliable shipping experience. Please read our Shipping Policy carefully to understand the terms and conditions regarding shipping and delivery.

1. Order Processing Time

• Processing Time: Orders are typically processed within 1-2 business days (Monday through Friday, excluding public holidays) after payment is received and verified. Once your order is processed, you will receive a confirmation email with tracking information.
• Delays: Please note that during high-demand periods (such as holidays or sales), processing may take longer. We will inform you of any significant delays.

2. Shipping Methods and Delivery Times

We offer various shipping options, and delivery times may vary depending on your location and the method selected at checkout. Typical delivery times are as follows:

• Standard Shipping: 5-7 business days (varies by location)
• Expedited Shipping: 2-3 business days
• Next-Day Delivery: Available in select areas for an additional fee

Please note that shipping times may be affected by factors such as weather conditions, carrier delays, and customs processing (for international orders).

3. Shipping Rates

Shipping costs are calculated based on the weight, size, and destination of your order. You will be able to see the shipping charges at checkout before you complete your purchase.

• Free Shipping: We offer free standard shipping on orders over AED 999 to Dubai, UAE. The free shipping option will be automatically applied during checkout.
• International Shipping: Shipping rates for international orders will vary. You will see the shipping options and costs available for your country at checkout.

4. International Shipping

We ship internationally to select countries. International orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the customer. These charges are determined by your local customs office and are not included in the total cost at checkout.

• Customs Delays: Occasionally, international orders may experience customs delays, which are outside of our control. We cannot guarantee delivery times for international shipments.
• Restricted Items: Some products may be restricted or prohibited in certain countries. Please check your local regulations before ordering.

5. Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information. You can track your order by clicking the tracking link provided in the email or by visiting the carrier’s website.

If you encounter any issues with tracking or delivery, please contact our customer service team for assistance.

6. Shipping Address

Please ensure that the shipping address you provide at checkout is correct. We cannot change the address after your order has been processed. If there is an error in the address, please contact us immediately, and we will do our best to assist you before the package is shipped.

7. Lost or Damaged Items

We take great care in packaging and shipping your order to ensure it arrives in perfect condition. However, if your order is lost or damaged during transit, please contact us immediately, and we will work with the carrier to resolve the issue.

• Lost Packages: If your order does not arrive within the expected delivery time, please contact us for assistance. We will track the package with the carrier and take appropriate action.
• Damaged Items: If your items arrive damaged, please contact us within [X] days of receipt, providing photographic evidence of the damage. We will assist in processing a claim and arrange for a replacement or refund.

8. Shipping Restrictions

Some products may be subject to shipping restrictions due to size, weight, or regulatory reasons. We will notify you if an item cannot be shipped to your location.

9. Returns and Exchanges

If you wish to return or exchange an item, please refer to our [Return and Refund Policy] for more information on how to proceed.

10. Contact Us

If you have any questions or concerns about our shipping policy or need assistance with your order, please feel free to contact us:

• Email: info@technograph.co
• Phone: +971 050579 2439
• Mailing Address: Technograph Trading Group Of Companies, Khalid Bin Al Waleed Rd, Dubai, UAE Po Box : 920964

Thank you for choosing Technograph Trading Co. LLC. We are committed to providing a seamless shopping experience and delivering your products as quickly and securely as possible.